General Counsel

At EngageSmart, we are experts at simplifying engagement. Through our business units we operate across multiple industries, improving customer experiences with our SaaS software platforms. We live our values, right down to our organizational structure. At EngageSmart, we put the people who are most crucial to our ongoing success, our customers, first. Our senior management is at the bottom of our organization, but their higher purpose of giving back and spirit of fun bubbles up throughout our organization. Our business units include: DonorDrive, the fundraising platform that turns everyday people into powerful fundraisers for your cause; HealthPay24, the patient payment platform that’s better for everyone; Invoice Cloud, SaaS solutions that simplify e-billing and digital payments resulting in the highest e-adoption; IVR Technology Group, voice and text automation that delights your customers; and SimplePractice, the practice management platform for health and wellness professionals.

As a company that values diversity, equity, and inclusion, EngageSmart seeks individuals of all backgrounds and experiences to apply for this position. We’re creating an environment where everyone can thrive. Our customers are diverse, so we’re building a team that is too. Through initiatives like our employee resource groups we are building the cultural foundation that gives people the emotional and physical space to bring their authentic selves to work.

The General Counsel is the head of the corporate legal department and is responsible for the global legal affairs of the company. This role includes providing legal counsel to the board of directors, chief executive officer and other senior management. The General Counsel must possess strong initiative, excellent management and leadership skills, and a strong business acumen. The successful candidate will be able to ensure legal compliance and limit risk exposure while helping the company grow and accomplish its business objectives.

As General Counsel at EngageSmart, you will have the opportunity to be a strategic leader, trusted thought-partner, and sage advisor on legal and business issues. You will set the vision and leadership of EngageSmart global legal strategy and services, and the management of risk throughout the organization. Working closely with each business unit’s CEO and Board of Directors, you will help build the business and future of our company. You will also help address new and exciting legal issues as we grow in revenue, headcount, and complexity.

The General Counsel Is Responsible For

Legal Guidance and Compliance

Engage directly with executive leaders across EngageSmart to understand company priorities and goals, trends in our business, and other issues facing our employees and business

Advising executive, senior management and board on various matters such as legal rights, and new and existing laws.

Managing the organization's legal matters.

Reviewing and creating agreements, such as employment, customer, and vendor agreements.

Maintaining knowledge of organization’s operations and legal documents.

Conducting legal research and reviewing company's litigation strategy pertaining to legal actions.

Lead company-wide regulatory compliance, including international regulatory matters

Lead all aspects of commercial contracts and technology transactions; privacy and data security matters; labor and employment and litigation matters; stock administration functions, as well as legal operations; intellectual property; real estate; mergers and acquisitions, joint ventures and other strategic partnerships and investments

Provide legal advice in thinking about new product development and market expansion both domestically and internationally

Ensure the availability and quality of proficient, timely legal services, processes, and systems across the company—including selection and retention of outside counsel

Develop creative, well-reasoned and analyzed solutions satisfying both business and legal interests,

Team Building and Management

Develop and strengthen a team-orientation to support programmatic goals, while mitigating legal risk

Encourage a culture of high performance, continuous learning and commitment to quality by setting and modeling high standards, including through establishing and monitoring staff performance and development goals, regular performance feedback, supporting career development opportunities, fostering a collaborative environment of growth and learning and facilitating a healthy work/life balance.

Mentor and manage staff with a commitment to Inclusion, Diversity, Equity and Justice principles

Oversee departmental financial processes including the annual budgeting and quarterly forecasting report

Who You Are:

You are motivated to work at a purpose-driven company and be part of a mission.

You have demonstrated stellar judgment.

You have an ownership mentality and take responsibility for key outcomes.

You communicate legal conclusions clearly to those who do not have a legal background.

You can set clear targets and lead a cross-functional effort to achieve those targets.

You motivate and inspire others around you.

You lead by setting an example of hard work and problem solving.

First 30 Days

Get to know and develop and understanding of all relevant stakeholders in the headquarters and group operating entities, building relationships along the way.

Understand business needs and legal mandate

Take stock of the organization’s legal and governance processes to fully understand the compliance and governance issues facing the organization and industry.

60 Days

Build a solid grasp of the organization’s risk landscape to allocate legal resources effectively and support fast business decisions.

Understand compliance and privacy program efficacy to identify potential gaps and areas for improvements for quick wins during the first few months in role.

90 days and Beyond

Create or revise a formal legal department strategy to help quickly articulate legal’s impact on corporate and business goals and serve as a guidepost for resource allocation and business conversations.

Structure the team to ensure legal services and resources are aligned to specific business goals, provide more effective support, and increase the value of legal.

Set metrics early and align them to specific legal department goals and initiatives to ensure reporting focuses on the legal department’s role and value.

What We Seek:

Strong academic credentials and J.D. from a nationally recognized law school

Current member in good standing of a state bar, preferably Massachusetts

12+ years of experience leading the legal function and team as GC or DGC at a publicly traded technology company, preferably in SaaS or FinTech.

Proficient legal experience in M&A, technology, and Compliance (e.g. SEC compliance)

Exercise outstanding judgment, legal reasoning, risk assessment, and business insight

Experience as leader of a legal professional team, with proven ability to build and grow legal talent

Ability to provide effective advice in the context of business objectives and to execute in a fast-moving culture

Ability to calibrate risk to support innovation while appropriately protecting the company

Skilled to optimally represent the company externally with regulators, business partners, and service providers

Have partnered with all levels and cross-functional partners, from executives and Board members to engineers

Strong communication and social skills, and team orientation

A bias towards action and the ability to work well in a fast-paced and constantly changing environment

EngageSmart is an Equal Opportunity Employer. 

EngageSmart provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

To all recruitment agencies: EngageSmart does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other organization location. EngageSmart is not responsible for any fees related to unsolicited resumes.